Scope-focused service guide
Retail loss prevention starts with how people, products and information move through the business. Review receiving, sales-floor circulation, returns, exits and staff reporting to identify practical priorities. Clear responsibilities and respectful customer interactions help frame a useful asset-protection scope.
Your property's operating context
A shopping-center tenant and the property operator may control different spaces and records. Clarify who owns each policy, which areas a provider can access and how any concerns should reach management. A useful scope distinguishes observation, documentation and customer-service interactions from investigations or other duties requiring separate authorization. Staff training and inventory procedures should remain coordinated with the retailer’s own policies.
Review receiving, back-of-house storage, returns and transfers. Identify who records exceptions and who may access inventory records. Document responsibilities so an external assignment does not silently replace the retailer’s internal controls.
Agree on conduct, accessibility, escalation and the boundary between observation and an intervention. Confirm any proposed authority, training and restrictions before contracting; do not assume a universal response to a suspected loss.
Define factual observations and management follow-up. Reporting should not be sold as guaranteed accuracy or proof of a result. Agree on record access, retention and handling of any personal information.
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Share priorities, location, operating routines and decision-makers so the conversation starts with the right context.
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Discuss duties, reporting, pricing, timing and the details that matter to your property.
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If there is a fit, work together to define the scope, responsibilities and terms.
Describe the retail format, operating hours, receiving and return routines, relevant spaces, management contacts and the tasks under consideration. Ask which activities are included, excluded or subject to separate authorization. Avoid sharing unnecessary customer or employee records through a general website form.
A responsible scope should identify duties, assumptions and how performance will be reviewed, not invent a guaranteed outcome. Inventory practices, staffing, policies and property conditions all influence losses. Review proposed duties and performance measures alongside your internal inventory controls.
Contact Hawaii Secure with the property location, requested dates, operating hours and the support you want to discuss. We can review the inquiry and outline the information needed for a property-specific proposal.
Compare the duties, schedule, site access, reporting, staffing assumptions, supervision, exclusions and change terms in each proposal. Different scopes cannot be compared fairly on a headline price alone. Ask for an itemized proposal so you can compare like-for-like responsibilities and schedules.
Start with a conversation
Tell us what the property needs and what you want to evaluate. Our team will review the details and follow up about next steps.
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