Start with the legal entity and scope

Name the legal entity in each proposal and verify the applicable Hawaii record through the Department of Commerce and Consumer Affairs (DCCA). Licensing is a baseline check, not proof that a proposal fits a particular property.

Give each provider the same written brief: property areas, dates, service windows, duties, access conditions, report recipient, escalation contacts and exclusions.

What a proposal should identify

Ask every bidder to state what is included, what is excluded and who is responsible for each handoff. A fixed post, scheduled patrol visits, alarm response and emergency attendance are different scopes.

• Post, route or visit model
• Days, hours and service windows
• Duties and post orders
• Supervision, relief and reporting assumptions
• Regular, overtime, holiday and short-notice terms
• Vehicles, equipment, travel or technology charges
• Change approval, cancellation and exclusions

Compare the written scope, not the label

Mark an item ‘not stated’ when a proposal leaves it unclear. Do not infer continuous presence, response timing, staffing levels or geographic availability from a general website description. The final agreement should control the property-specific commitment.